Saddle Return Policy

It is important that your new saddle fits both you and your horse and that you are satisfied with your purchase. When your saddle arrives, inspect it carefully. Saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If you are not satisfied, return the unused saddle immediately for a refund or exchange. Please realize that a new saddle may not sit completely down on the horse’s back until it has been ridden several times, especially the treeless models.

Clearance Saddles: All saddles purchased at clearance prices are subject to a 5% restocking fee. Returns are accepted only within 10 days from the delivery date. Full credit will only be given on a saddle if there are no signs of wear, dirt, or use. All original labels or tags must accompany the returned saddle. Please return the saddle immediately, unused, and with all components included, for exchange or refund. We stress that refunds can only be given if the saddle is absolutely clean and shows no evidence of use.

*Unauthorized returns or saddles showing any signs of use will result in restocking fees of $100 minimum charge or complete denial of a refund. Shipping fees on returned merchandise are at the customer's expense, and initial shipping costs will not be refunded. *All returns are assessed a 3% restocking fee to cover the PayPal & Credit card fees that are not able to be recovered. *We are not responsible for any damage occurring to the saddle in the process of returning it; shipping insurance on your return is strongly recommended. Financed and custom-ordered saddles are NOT RETURNABLE unless defective or an error on our part has occurred.

Special ordered and custom ordered saddles shipping directly from Circle Y are sales final. Exemptions to this policy are made in cases of an error made on our part, or if an agreement for return or exchange was made prior to purchase. We are not responsible for correct saddle fit unless we personally perform a fitting session on the horse and make recommendations. Please be sure to review your order carefully before finalizing.