Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, forms, blogs, or another direct contact from you. We will not sell or rent this information to anyone.
We will use your information via cookies stored on your computer to respond to you. We may share your information with third-party vendors to fulfill your request or to work together with Luck Saddlery and Outfitters and their partners.
We will use your information to contact you about our services and products.
Your Access to and Control over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. Information that we can offer to you upon contact with us:
- See what data we have about you, if any.
- Revise/correct any data we have about you.
- Delete any data we have about you.
- Express any concern you have about our use of your data.
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including your credit card number, name, and address, so it cannot be read online.
Saddle Return Policy
It is important that your new saddle fits both you and your horse & you are satisfied with your purchase. When your saddle arrives, inspect it carefully. Saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If you are not satisfied, return the unused saddle immediately for a refund or exchange. Please realize that a new saddle may not sit completely down on the horse’s back until it has been ridden several times, especially the treeless models. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. All original labels or tags must accompany returned saddle. You are allowed 5 days from the delivery date to notify us of your intent to return it, and we must receive the return within 10 days of notification. Please return the saddle immediately, unused & with all components included, for exchange or refund. We stress that refunds can only be given if the saddle is absolutely clean and shows no evidence of use. *Unauthorized returns or saddles showing any signs of use will result in restocking fees of $100 minimum charge or complete denial of a refund. Shipping fees on returned merchandise are at customers expense & initial shipping costs will not be refunded. *All returns are assessed a 3% restocking fee to cover the Pay Pal & Credit card fees that are not able to be recovered. *We are not responsible for any damage occurring to the saddle in the process of returning it, shipping insurance on your return is strongly recommended. Financed and custom ordered saddles are NOT RETURNABLE unless defective or an error on our part has occurred.
Return Policy on all products besides Saddles
Return shipping is the customer's responsibility unless the item is shipped in error. Shipping fees are not refunded. Prior notification of the return is required with the reason item is being returned. The return item(s) must be returned unused with original packaging and tags. No refunds are accepted after 30 days. *All returns are assessed a 3% restocking fee to cover the Pay Pal & Credit card fees that are not able to be recovered. *We are not responsible for any damage occurring in the process of returning it, shipping insurance on your return is strongly recommended.
Shipping Policy & Shipping Pricing
Shipping rates are based on the total dollar amount of the order, shipped to 1 address, within the continental USA.
We will ship using standard shipping methods, with the most economical carrier of our choice including USPS, UPS, Fed-X or Speedy Delivery services.
Please contact us for rates on shipping outside USA, or for special or expedited shipping requirements.
Shipping fees are not refundable.
Return shipping is the responsibility of the customer.
|Order Totals||Shipping Cost|
|$1 to $25||$7.00|
|$26 to $50||$8.00|
|$51 to $100||$12.00|
|$101 to $150||$18.00|
|$151 to $500||$25.00|
|$501 to $750||$30.00|
|$751 to $1050||$40.00|
We also have category based shipping for used saddles and saddle pads.
Shipping for saddle pads is $15 for the first saddle pad and $5 for each additional pad.
Saddle shipping rates.
$25 for delivery in Minnesota Wisconsin and Illinois & Iowa.
$50 for North Dakota South Dakota Nebraska Michigan Indiana, Ohio Kentucky Missouri Kansas, and Nebraska.
$75 for Montana Wyoming Colorado Oklahoma Arkansas Tennessee, and Texas.
$100 for all other states.
$500 for Hawaii.
$250 for Canada.